Etc Institute
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ETC Institute specializes in the design and administration of market research for governmental organizations. Our major areas of emphasis include customer satisfaction surveys, community planning surveys, employee surveys, voter opinion surveys, and parks and recreation surveys. ETC Institute has conducted research for more major U.S. cities than any other firm.

ETC Institute is incomparable in regards to transportation surveys. Through the use of ever changing technological innovations, and superior management processes, ETC Institute has become a leader in a variety of different types of transportation surveys across the nation. ETC is a leader in conducting onboard transit surveys, workplace/establishment surveys, traffic classification studies, household travel studies, and commercial vehicle studies.

ETC Institute has conducted survey research for organizations across the country for over three decades. ETC Institute conducts surveys for City and Government organizations to assess: employee satisfaction, internal communications, and internal/employee services.
Services
ETC Institute was founded in 1982 by Dr. Elaine Tatham to help local governmental organizations gather data from residents to enhance community planning.
ETC has grown from a small one-person company to a national corporation.
Since its founding, ETC Institute has completed research projects and surveys for clients in 49 states.
This includes thousands of surveys, focus groups, and stakeholder meetings.
During the past five years alone, ETC Institute has administered surveys in more than 1,000 cities and counties across the United States.
ETC Institute staff has successfully geocoded survey results for dozens of market research projects in the past three years.
Our GIS team can bring highly developed and current skills in automated information collection, data cleanup and manipulation, state-of-the-art geocoding, and database development.
Our planners and technicians routinely support transportation planning, customer satisfaction analysis, parks and recreation planning, and other planning and modeling efforts around the country.
ETC Institute's in-house capabilities will meet the requirements for most market research initiatives.
ETC Institute's in-house resources allow our project team to monitor all phases of the survey administration process, which ensures that the highest standards of quality are maintained.
Research efforts range in size from several hundred surveys to more than 15,000 surveys.
Last year, ETC Institute surveyed more than 300,000 persons across the United States on behalf of 200 different organizations.
ETC Institute has conducted numerous Focus Groups with various demographics, including: the general public, employees of both large and small companies, as well as, State and National Government officials.
ETC Institute has conducted focus groups in conference rooms, city and government facilities, and at ETC's headquarter location in Olathe, Kansas (Kansas City Metro area).
ETC Institute's focus group facility is conveniently located off I-35 near Garmin Headquarters in Olathe, Kansas.
The spacious facility is equipped with a one-way client viewing room that comfortably seats up to 14 observers.
ETC Institute consists of a staff of 102 people, both in-house and in the field.
Our staff are highly qualified among various fields of expertise including parks and recreation surveys, customer satisfaction surveys, on-board transit surveys, GIS mapping, and more.
Mr. Tatham is one of the nation's leading authorities on the development of qualitative and quantitative customer satisfaction research for state and local governments.
During the past ten.
Mr. Emas is an experienced leader with more than 25 years working in the fields of finance, operations, marketing, and sales.
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